Garmin still supporting Mapsource?

[Bob]

Been a lot of talk that Garmin no longer supports Mapsource--lots of it from Garmin themselves a few years ago when they were trying to move everyone over to Basecrap (lol). They even hid the download link under several obscure layers of menus. Well, I still use Mapsource because it *works* and is much more intuitive than Basecrap (IMHO). But--I was having issues with it occasionally crashing right in the middle of planning a route. So I cliked the link to send the Mapsource error msg. to Garmin, figuring I'd never hear a word back from them. But in a couple days, I got this email below. I was amazed by the length and detail of the instructions, esp. for a product they no longer support. In fact, if you clik this link in the email ( http://www8.garmin.com/support/mappingsw.jsp ) you will find that Mapsource is once again listed as a "Mapping Program". The term "not supported" is nowhere to be found, as it used to be. I would say they finally woke up--to some degree--and are in fact once again supporting Mapsource.


Dear Robert Beale,

Thank you for contacting Garmin International.

The CPP or HPP error in MapSource/Garmin Applications typically indicates a corruption in the installation. To correct the following errors, uninstall MapSource/Garmin Applications and remove all registry keys.

APPLICATION.CPP
DSK PRIVPARTITION.CPP
DSK FIRSTBOOTRECORD.CPP
DSK MEDIARESOLVER.HPP
DSK IMAGEHEADER
DSK SIGNATURE.CPP
GEO BOX.HPP
GLO SMARTPTR.HPP
MAINFRAME.HPP
MPL FILEMEDIA.CPP
MPL MAPSDATABASE.CPP
MPL MAPSDATABASEIMPL.CPP
MPL OPENMAPSDATABASE.CPP
MPL MAPDIRECTORY.CPP
MPL MAP.CPP
MPL CALCROUTE.CPP
MPL MAPSDATABASEBUNDLE.CPP
MPL MAPFACTORYIMPL.CPP
REGISTRYUTILS.CPP
TDB PRODUCT.CPP
TDB PRODUCTDIR.HPP
TDB INSTALLEDPRODUCTSIMPL.CPP
ULW GETMCPAGE.CPP
ULW SERVERSESSION.CPP
WIN REGKEY.HPP
WIN FILE.CPP
WIN FOUNDFILE.HPP
WORKOUTCALENDAR.CPP
With any error message, updating the MapSource/Garmin Applications and the Garmin device unit's software (firmware) to the current version will resolve some errors. If the error remains, continue with the uninstall and reinstall of the Garmin Applications.

The Garmin Applications can be downloaded from the following link: http://www8.garmin.com/support/mappingsw.jsp
Training Center: http://www8.garmin.com/support/collecti ... 9-99999-04
The device's system software can be updated with:
WebUpdater: http://www8.garmin.com/products/webupda ... nstall.jsp
myDashboard: https://my.garmin.com/mygarmin/dashboard.htm
The MPL errors in MapSource typically indicate that the application cannot find the needed map images for a particular mapping product. First, try a repair of the maps if using Windows Vista / 7 or 8. If that does not work, continue with the uninstall of MapSource/Garmin Applications and remove all registry keys.

Map Repair Instructions:

Open Control Panel
Open Programs and Features in icon view (Uninstall a program in category view)
Click the Garmin mapping installed
Click the Repair option (The repair option is next to the uninstall option across the top. Not all products will have the option to repair.)
Open the Garmin Application after the repair has finished. If it does not error out then there is no need to continue with the uninstall/reinstall. Otherwise, continue with the uninstall.
The WIN and GLO errors in MapSource/Garmin Applications typically indicate the user who installed the application does not have full administrative rights or a security program was preventing the install from writing all needed files. To correct this error in Windows Vista / 7 or 8, the program can be set to run as administrator. If this does not work or the computer is a Windows XP, continue with the uninstall.

Windows Vista/7 - Run as Administrator

Right-click on the Garmin application icon (MapSource, Training Center, BaseCamp, etc.)
Click Properties
Click on the Compatibility tab
Check the box Run as Administrator
Click OK
Open the Garmin application
Windows 8 - Run As Administrator

Modern UI or default screen:

Right-click on an empty space of the Start menu
Click on "All apps" in the bottom right
Right-click on the Garmin Application and choose "Run as administrator" in the lower options bar
Desktop:

Bring up the Charms menu by hovering the cursor in the upper or lower right corner
Click on Search
Locate the Application in the APPS and right-click
Left-click on Run as administrator in the lower options bar
If the error continues, proceed with the uninstall
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Garmin cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

If unsure or uncomfortable with making changes to the registry, contact Product Support by phone and request to speak with the Software team. Refer to the following link for Product Support phone numbers and hours: http://www.garmin.com/us/support/contact

To uninstall:

Windows XP

Click the Start Button
Click Control Panel
Click Add or Remove Programs in the Category View
Remove any programs with Garmin or MapSource in the name
Close the Add or Remove Program window
Click Start
Click Run
Type regedit in the box and press Enter
(Optional) It is recommended the registry is backed up before making changes
Right-click My Computer at the top of the left-hand panel
Click Export
Browse to the C: drive
Enter Gregistry for the name and click Save
Click the + next to HKEY_CURRENT_USER
Click the + next to Software
If a Garmin folder is present then right-click on the folder
Click Delete
Click the - next to HKEY_CURRENT_USER to collapse the folders
Click the + next to HKEY_LOCAL_MACHINE
Click the + next to Software
If a Garmin folder is present then right-click on the folder
Click Delete
Close the Registry Editor
Restart the computer
Reinstall the Garmin mapping
Windows Vista / 7/ 8

Click the Start Button (Windows 8 go to "All apps)
Click Control Panel
Click Uninstall a Program in the Category View
Remove any programs with Garmin or MapSource in the name
Close the Uninstall or Change a Program window
Click Start (Windows 8 press the Windows + X and click on Run)
Type regedit in the search box and press Enter
(Optional) It is recommended the registry is backed up before making changes
Right-click Computer at the top of the left-hand panel
Click Export
Browse to the C: drive
Enter Gregistry for the name and click Save
Click the arrow next to HKEY_CURRENT_USER
Click the arrow next to Software
If a Garmin folder is present then right-click on the folder
Click Delete
Click the arrow next to HKEY_CURRENT_USER to collapse the folders
Click the arrow next to HKEY_LOCAL_MACHINE
Click the arrow next to Software
Click the arrow next to Wow6432Node (This step only applies to 64-bit users)
If a Garmin folder is present then right-click on the folder
Click Delete
Close the Registry Editor
Restart the computer
Reinstall the Garmin Maps
After completing the uninstall and reinstall, the error in MapSource/Garmin Applications should be corrected. Updating the application software is recommended. http://www8.garmin.com/support/mappingsw.jsp


With Best Regards,

Ryan

Customer Care - Software Team

Garmin International

913-397-8200

800-800-1020

913-440-8280 (fax) Att: Ryan 8381

http://www.garmin.com

Additional solutions may be found at http://www.garmin.com/garmin/cms/site/u ... rchsupport

[Ed]

Cool that they took care of you!

[yamadog]

OK, so is it true that I can go to Mapsource and download the program w/o having a Garmin device that supports downloading the files. I mean, can I just make routes and print them?

Lotta info here, Bob. Thanks for sharing.

[Bob]

Yes, just download the file and install it. But then you need to transfer your mapping database to the computer too.

[Bob]

....But then you need to transfer your mapping database to the computer too.

OR--just download the OSM free mapping and use it instead. There's a link here somewhere--I think Lee posted it.

To clarify--use the OSM mapping along WITH Mapsource--not as an alternative.


Edit: be sure and clik the BIG blue download button on Garmin's site, not the small link for the "Topo Patch"--its kind of confusing the way the page is organized.

[Bob]

Here's where you go to load your unit's maps to your computer.

https://my.garmin.com/maps/unlockMaps.htm